In this guide you can find the answers to the most frequently asked questions about how to buy at www.higarnovias.com

SURFING THE WEB

You can access our products in several different ways: You can do it from the top menu, through the highlights that you will find in various sections or using the search engine located at the top right corner.

CHOOSING THE PRODUCT

Within the product sheet, you will find all the necessary information about the same: 

Photographs of the article in different planes. If it is available in several colors, you will also find their reference. 

Description of the article. 

Its composition. 

A guide to the sizes we have and their measurements, so that you have no doubts about which size is the most appropriate for you. 

Security and trustworthiness information for the customer, such as: Secure payment and Shipping Policy.

Once you have decided on the size and the color, if you have different possibilities, click the "Add to cart" button or choose another item from our recommended garments.

¿HAVE YOU FINISHED YOUR SHOPPING?

Choose whether you wish to continue shopping, or if you want to finalize the purchase.

REGISTERING ON THE WEB

If you have already finished shopping, in the top right corner you can see your shopping cart. By clicking on it, you can see the total amount, without adding shipping costs, as well as the items that are in your cart. 

Confirm the purchase, and register with your data, including billing information and shipping address. 

Once you have registered yourself, you won't have to repeat the process if you buy from us again. 

HOW TO SEND AN ITEM AS A GIFT

While placing your order, you can check the GIFT option, without any added cost, so that the items will be wrapped in gift paper, and the package will be sent to the address you provide.

FINISHING THE PURCHASE

Now you just have to choose the payment method, that could be Visa, Mastercard and American Express credit cards, as well as bank transfer and PayPal. We also accept cash on delivery in mainland Spain, in which case a 3% service surcharge will be applied to the order amount, with a minimum of € 2 + VAT.

SHIPPING

NATIONAL SHIPMENTS, MAINLAND PORTUGAL, ANDORRA AND GIBRALTAR.

For orders over € 120, shipping is free of charge for destinations within the Peninsula (Spain and Portugal), Andorra and Gibraltar.

For orders below € 120, the shipping costs are € 6 for Mainland Spain, € 9 for Mainland Portugal, Andorra and Gibraltar. 

The cost includes shipping insurance and management and delivery expenses.

The estimated shipping time for Peninsula (Spain and Portugal), Andorra and Gibraltar is between 48-72h (working days) from the departure of the package, and may be increased for reasons beyond our control, such as absence at home, strikes ... etc. This period may be increased during the sales season, Christmas, promotional periods or special dates in general. 

In the Canary Islands, customs charges will apply. HigarNovias is not responsible for additional expenses or returns as a result of special taxes at destination, like customs or similar.

SHIPPINGS WITHIN EUROPE

ORDER AMOUNTFROM 0 TO 999 €1000 € AND ABOVE
EUROPE ZONE 119 €FREE OF CHARGE
EUROPE ZONE 239 €19 €

EUROPE ZONE 1: FRANCE, BENELUX, GERMANY, AUSTRIA, ITALY, UNITED KINGDOM.

EUROPE ZONE 2: REST OF EUROPE, MOROCCO, TURKEY.

The cost includes shipping insurance and management and delivery expenses.

The estimated shipping time for each destination is the following (business days):

BENELUX: 4-5 days

GERMANY: 4-5 days

AUSTRIA: 4-5 days

ITALY: 5-6 days

UNITED KINGDOM: 5-6 days

REST OF EUROPEAN UNION: 5-7 days

REST OF EUROPE: 7-9 days (+custom clearance) 

MOROCCO: 7-9 days (+custom clearance)

TURKEY: 7-9 days (+custom clearance)

(*) This period may be increased during the sales season, Christmas, promotional periods or special dates in general.

In countries outside of the European Union, customs fees will apply. HigarNovias is not responsible for additional expenses or returns as a result of special taxes at destination, like customs or similar.

INTERNATIONAL SHIPPING OUTSIDE OF EUROPE.

For international shipments outside of Europe, in order to offer you specific and adjusted rates, please contact us and provide the exact address for the shipment you would like to make. Once the email is received, HigarNovias will send you the details to make the purchase with the amount, shipping costs, delivery time and payment method.

Contact: export@higarnovias.com

HOW TO SEND AN ITEM AS A GIFT

While placing your order, you can check the GIFT option, without any added cost, so that the items will be wrapped in gift paper, and the package will be sent to the address you provide.

FINISHING THE PURCHASE

Now you just have to choose the payment method, that could be Visa, Mastercard and American Express credit cards, as well as bank transfer and PayPal. We also accept cash on delivery in mainland Spain, in which case a 3% service surcharge will be applied to the order amount, with a minimum of € 2 + VAT.